Revocation
Consumers generally have a statutory right of withdrawal for distance contracts.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, takes possession of the goods.
If you have ordered several goods as part of a single order and these are delivered separately, the withdrawal period begins on the day on which you or a third party designated by you, other than the carrier, takes possession of the last goods delivered.
If goods are delivered in several partial shipments or pieces, the withdrawal period begins on the day on which you or a third party designated by you, other than the carrier, takes possession of the final partial shipment or the final piece.
To exercise your right of withdrawal, you must inform us at:
Regenhelden GmbH
Email: info@regenhelden.de
by means of an unequivocal statement, for example a letter sent by post or an email, informing us of your decision to withdraw from this contract.
You may use the model withdrawal form provided below for this purpose. However, use of this form is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal.
Additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us will not be reimbursed.
We will generally use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal.
The deadline is met if you dispatch the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods unless otherwise agreed.
You are only liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply or may expire prematurely if one of the exceptions provided for by law applies.
This applies in particular to goods made to customer specifications or clearly personalised to meet individual needs.
For sealed goods that are not suitable for return for health protection or hygiene reasons, the right of withdrawal may cease to apply if the seal has been removed after delivery and the statutory requirements for this are met.
Further statutory exceptions to the right of withdrawal remain unaffected.
If you wish to withdraw from the contract, you may use this form and send it to us:
Regenhelden GmbH
Email: info@regenhelden.de
I / We (*) hereby give notice that I / We (*) withdraw from the contract concluded by me / us (*) for the purchase of the following goods (*) / provision of the following service (*):
__________________________________________________________
__________________________________________________________
Ordered on (*) / received on (*):
__________________________________________________________
Name of consumer(s):
__________________________________________________________
Address of consumer(s):
__________________________________________________________
__________________________________________________________
Date:
__________________________________________________________
Signature of consumer(s) (only if this form is submitted on paper):
__________________________________________________________
(*) Delete as appropriate.
Consumers generally have a statutory right of withdrawal for distance contracts.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, takes possession of the goods.
If you have ordered several goods as part of a single order and these are delivered separately, the withdrawal period begins on the day on which you or a third party designated by you, other than the carrier, takes possession of the last goods delivered.
If goods are delivered in several partial shipments or pieces, the withdrawal period begins on the day on which you or a third party designated by you, other than the carrier, takes possession of the final partial shipment or the final piece.
To exercise your right of withdrawal, you must inform us at:
Regenhelden GmbH
Email: info@regenhelden.de
by means of an unequivocal statement, for example a letter sent by post or an email, informing us of your decision to withdraw from this contract.
You may use the model withdrawal form provided below for this purpose. However, use of this form is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal.
Additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us will not be reimbursed.
We will generally use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal.
The deadline is met if you dispatch the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods unless otherwise agreed.
You are only liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply or may expire prematurely if one of the exceptions provided for by law applies.
This applies in particular to goods made to customer specifications or clearly personalised to meet individual needs.
For sealed goods that are not suitable for return for health protection or hygiene reasons, the right of withdrawal may cease to apply if the seal has been removed after delivery and the statutory requirements for this are met.
Further statutory exceptions to the right of withdrawal remain unaffected.
If you wish to withdraw from the contract, you may use this form and send it to us:
Regenhelden GmbH
Email: info@regenhelden.de
I / We (*) hereby give notice that I / We (*) withdraw from the contract concluded by me / us (*) for the purchase of the following goods (*) / provision of the following service (*):
__________________________________________________________
__________________________________________________________
Ordered on (*) / received on (*):
__________________________________________________________
Name of consumer(s):
__________________________________________________________
Address of consumer(s):
__________________________________________________________
__________________________________________________________
Date:
__________________________________________________________
Signature of consumer(s) (only if this form is submitted on paper):
__________________________________________________________
(*) Delete as appropriate.